Privacy Policy

When you register, we capture identifying particulars including full name, date of birth, residential address, nationality, and a copy of a government-issued document required for know-your-customer verification under our CGA licence obligations.

Financial particulars such as payment method tokens, transaction history, and source-of-funds declarations are stored to comply with anti-money-laundering directives and to process withdrawals safely.

Behavioural and technical signals — device identifiers, IP addresses, browser fingerprints, gameplay logs, and clickstream data — are recorded to safeguard the platform against fraud and to optimise the user experience.

We rely on contractual necessity to deliver the gaming services you have requested, including account management, deposits, withdrawals, and customer assistance.

Legal obligation governs our retention of KYC and transaction records, which must be preserved for a minimum period set by Curaçao licensing rules and UK anti-money-laundering legislation.

Legitimate interest underpins our fraud detection, security monitoring, and aggregate analytics, while marketing communications are only sent where you have provided affirmative consent.

We share data with vetted processors who deliver hosting infrastructure, payment processing, identity verification, live-chat support, and game studios that supply titles within our lobby.

Regulators, financial intelligence units, and law-enforcement bodies may receive disclosures where mandated by binding legal process or where we identify suspicious activity.

Freshbet Casino does not sell personal information to advertisers, data brokers, or marketing aggregators under any circumstances.

Some of our processors operate outside the European Economic Area. Where this occurs, transfers are protected by Standard Contractual Clauses or equivalent adequacy mechanisms recognised under UK data-protection law.

Our infrastructure is shielded by TLS 1.3 encryption in transit, AES-256 encryption at rest, segmented network zones, intrusion-detection sensors, and routine penetration testing by independent assessors.

Residents of the United Kingdom may request access to their records, rectification of inaccuracies, erasure where regulatory retention does not apply, restriction of certain processing, and portability of data they have supplied.

Requests can be lodged via the contact channels listed below. We respond within one calendar month and may extend that window by two further months for complex submissions, informing you of any extension and its reason.